INFORMATION

How to order

1. In-store at our boutique in Pymble:

Step 1: E-mail Unique Bridal Collection with your wedding dress enquiry.

Step 2: Attend a fitting appointment and have your measurements taken.

Step 3: Once you have decided on your style, we will send you an invoice via e-mail.

Step 4: Pay 50% deposit via bank transfer.  Bank details and your reference number will be provided on your invoice.

Step 5: Wait 6 - 16 weeks for your order to be completed.  *Waiting times may vary, depending on the time of year - please check prior to ordering.

Step 6: Pay the balance 50% upon completion.

Step 7: Collect your dress from our Castle Hill showroom or arrange delivery to your nominated address.

 

2. Online (Australia and International):

Step 1: E-mail Unique Bridal Collection with your wedding dress enquiry.

Step 2: Have your measurements taken by a professional seamstress / dressmaker.  *See measuring guide below.

Step 3: Once you have decided on your style, we will send you an invoice via e-mail.

Step 4: Pay 50% deposit via bank transfer or via telephone.  Bank details and your reference number will be provided on your invoice.  We also accept payment via PayPal for international orders.

Step 5: Wait 6 - 16 weeks for your order to be completed.  *Waiting times may vary, depending on the time of year - please check prior to ordering.

Step 6: Pay the balance 50% upon completion.

Step 7: Your dress will be delivered to your nominated address.

We know how daunting it may be to order a dress that you have never seen or tried on in person.  We are here to assist with every step of the way.  If there is something that we may have missed, please don't hesitate to ask.

Size & Fit

Please note that wedding dress sizes may differ from your usual clothing sizes.

Our dresses come in US Sizes and can be ordered in any Size between US2 an US26.

Please use our measuring guide and size chart below to find your closest size.

We highly recommend that you order one size up and having your dress altered to fit.

Payment Options

1. Credit / Debit Cards

All major credit / debit cards accepted for online or in-store purchases.

2. Paypal

Paypal accepted for online or in-store purchases.

3. Payment Plan

Our interest-free payment plan lets you pay in 2 instalments: 50% deposit and 50% on completion.

Use code "50%DEPOSIT" at checkout to place your order.  We will inform you when your order is complete.  The full purchase price needs to be paid before we can dispatch your order.

* Our payment plan is available on new, full priced orders only.

Try before you Buy

Our "Try Before you Buy" option has recently been implemented due to an increase in interstate and international demand.  We would like to offer all our clients around the world the opportunity to see and feel our quality before committing to a purchase. We can send out our sample dresses that we currently have in stock - please enquire about availability before purchasing.  We also need to be informed in writing prior to your purchase that your are taking advantage of the "try before you buy" option.  Please note that we require the FULL purchase price of the dress + delivery fees before we can dispatch the dress.  An administration fee of AU$200 / AU$250 (as set out below) will be withheld from your refund, should you not proceed with an order.

 

When you receive the dress, you can:

  • Keep the dress; or

  • Return the dress in the same condition as received and order a new dress in a different size and / or colour (the price difference can be paid prior to dispatch of your new order + the administration fee as set out below will not apply); or

  • Return the dress in the same condition as received and request a refund. This option does incurs an administration fee as follows:
    * $200.00 + $30 delivery costs to client + return costs to us in Sydney.
    * AU$250.00 + $100 delivery costs to client + any import and associated costs charges to client (if applicable) + return costs to us in Sydney.
    * Refunds are issued within 48 hours after the dress is returned to our nominated address.
    * Administration fees as set out above will be withheld from refund.
    * Fees for damages / marks / stains due to customer negligence will be withheld.

    * Delivery fees are non-refundable.

Terms & Conditions:

* We will require the full purchase price of the dress + delivery charges before dispatching the dress to you. 

* Any import related charges will be for your own account. 
* Returning fees are payable by the client - we highly recommend that you take out insurance on the parcel.

* We need to be informed in writing BEFORE you place your order that you are taking advantage of our "try before your buy" option as we order a replacement dress as soon as our stock dresses are shipped.  If we know there might be a chance of the dress returning, we don't order a replacement until we know for sure that you are keeping the dress.

* Our Try before you buy option is only applicable to dresses that we currently have in stock and can send out to you within 24 hours and does not apply to new orders. 
**New orders are defined as any order/s we need to place with our supplier for a size that we don't have in stock.**

Shipping & Delivery

We deliver anywhere in Australia and most international destinations.  All our parcels include tracking, insurance and signature on delivery.  Delivery costs and time frames are as follows:

  • Collection from our Sydney-based showroom: No charge

  • AU$30 anywhere in Australia (approx. 2-10 working days)

  • AU$100 internationally (approx. 5-15 working days)

Returns & Refunds

As an Australian-run business, we have to comply with the Australian Consumer Law and Fair Trading Act 2012. You can therefor shop with peace of mind, knowing that you will get good value for your hard-earned money.​

Regretfully we do not accept returns or provide refunds, unless required under the Australian Consumer Law and Fair Trading Act 2012.

* Refer to our "Try before you buy" option.

Terms & Conditions

Unique Bridal Collection agrees to provide you with the Goods on the following terms and conditions:
 

1. Definitions
In these terms and conditions: Dress Sizes- Standard sizes and measurements for Goods. Goods - the goods specified in your Order. GST – has the same meaning as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) GST Act – a New Tax System (Goods and Services Tax) Act 1999 (Cth) Order - placing an online, by phone or in-store order for the purchase of the Goods based on the Quote. Deposit- 50 per cent of the Purchase Price. Online Deposit- For orders made online, 50 per cent of the Purchase Price. Purchase Price - the amount specified in the Quote for the Goods and includes the postage and handling fees. Quality Control - Inspection of the Goods prior to supply to you in order to check for any faults and/or defects. Invoice - the invoice provided to you by Unique Bridal Collection, Restocking Fee - 50 per cent of the Purchase Price. Tax Invoice – has the same meaning as in the GST Act. I, We or Us means Unique Bridal Collection. You mean the customer referred to in this Invoice.

 

2. Terms and Conditions to Govern
You accept the liability of full payment by submitting the Order online or in-store. If you place an Order you agree to these terms and conditions. These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon Unique Bridal Collection unless made in writing, signed and approved by Unique Bridal Collection.  If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.

 

3. Quality & Satisfaction guarantee
Prior to any order made, whether online or in-person, you guarantee that you have seen the quality and workmanship of the dresses and it is acceptable and meets your satisfaction.  The quality and craftmanship can be seen in-store or on our website at www.uniquebridal.com.au.  Please note due to screen resolution, fabric colours may appear lighter or darker in person.
We guarantee the same quality and workmanship on all the dresses.  Please note that pictures on our website and anywhere else we advertise are for imaging purposes and some detail/s may vary slightly to pictures shown due to each item being made individually.

Please note that fine marks / scratches on the materials may occur during the dressmaking process.  By accepting these terms and conditions, you give your full consent that the dressmaker use her initiative to work around any marks / scratches that may occur.  To avoid any possible disappointment, we highly recommend that you do not purchase or order a dress that you have not seen in person.

4. Payment
We offer the following payment terms:
a) Payment in full: When purchasing ready-made Goods
b) Interest-free payment plan: For new orders only – 50% deposit; balance 50% on completion. The remainder of the Purchase Price must be paid in full prior to collection or postage of the Goods.
We accept payment as follows:
Bank Transfers / VISA Card / Over-the-phone: For National Orders
Paypal: For international and online orders, made directly via our website
* Please enquire for payment plan payments *

5. Cancellation
If you then cancel the Order for any reason after seven (7) days from the date of the Order, you agree and acknowledge that a Restocking Fee of 50 per cent of the total amount of the full purchase price is non-refundable. You agree that the Restocking Fee is a pre-determination of the liquidated damages that would flow to us as a result of your cancellation of the Order and represents the cost to Unique Bridal Collection for restocking of the Goods in order to resell them.

If you cancel the Order within seven (7) days of the date of the Order, your Deposit or Online Deposit will be refunded if work has not commenced on making of the Goods. If work has commenced on making the Goods, you agree that a Restocking Fee of 50% of the total amount of the full purchase price is non-refundable.


6. GST
Unless expressly included, the consideration for any supply under or in connection with the Quote does not include GST.

To the extent that the supply of the Goods is a taxable supply the recipient must pay, in addition to the consideration provided under this document for that supply (unless it expressly includes GST) an amount (additional amount) equal to the amount of that consideration (or its GST exclusive market value) multiplied by the rate at which GST is imposed in respect of the supply. The recipient must pay the additional amount at the same time as the consideration to which it is referable.

 

7. Sizes, Measurements, Final fitting; Desired fitting & Alterations
Please note that your dress size may differ from your regular clothing size.  Please carefully check the measuring guide on our website and submit your Bust, Waist, Full Hips and Hallow to Floor measurement (including your shoe height).  We will advise your closest size, based on our sizing chart.  Our dresses are available to purchase in standard sizes only (no custom measurements are accepted).  It is your responsibility to ensure that we have the correct measurements and if you would like us to add or deduct a few centimetres to your current measurements, we must be notified in writing before you place your order.

We highly recommend that you get a qualified seamstress or tailor to take your measurements as outlined in the Measurement Guide provided on our website. It is your responsibility to ensure you take correct measurements for the Goods. We do not take any responsibility for incorrect measurements or information provided to us by you.  In the case where we measured you, you have to get re-measured by a professional seamstress to confirm your measurements.

We highly recommend you to select a larger size if you are in between two sizes and have the Goods altered to fit you at your own cost. We don’t carry enough stock to exchange the Goods for different Goods, only different sizes of the same design of the Goods if and when available.
We highly recommend you not to buy a dress that you have not seen and / or tried on in person as each dress is made individually and the fit on you will vary as there may be some variances.

 

Final fitting alterations may be needed to get the perfect fit and/or desired look.  There is no way to the determine the extent of alterations and whether alterations will be needed to the goods before the goods are ordered.  Any information given about the structure, fit, alterations or any other information given is based on feedback from previous Brides and may vary from order to order.  Any alteration(s) you may require in order to resize the Goods, is to be paid by you.  Unique Bridal Collection cannot be held responsible for any sizing or fitting issues.  It is highly recommended that you choose a lace-up back for the closure of the dress.  Should alterations be needed, we can refer you to a seamstress or you may elect to retain your own alterer. The responsibility of any alterations is your own and to be undertaken at your own cost. Unique Bridal Collection takes no responsibility for any changes made to the Goods after collection or delivery.  We cannot guarantee your satisfaction, the size or the fit of the Goods after alterations have been made. Puckering may be present throughout the dress – this is not a fault in construction, but the way the material moves with your body and can not be avoided.
 

8. Substitution

If the material you have requested at the time of the Invoice and/or Order is unavailable or becomes unavailable, the dressmaker will endeavor to find a replacement material that is as close a match as possible to the ordered material. You agree that if the exact shade, style or colour of the material is or becomes unavailable you will allow the dress maker to provide you with the closest substitutes. You agree and acknowledge that you will not be provided with a refund of the Purchase Price if a substitution material is required.

9. Tailoring Time and Delivery
The time periods outlined in this clause for the making of the Goods begins only once we have received the deposit and size confirmation. It will take approximately 6-20 weeks for orders to arrive in our showroom + delivery time.

Work will not be undertaken on Goods over public holidays, Christmas and Easter holidays and any other holiday periods. You agree that you must take any and all holiday periods into account when placing your Order. You agree that it will not be my responsibility if you do not leave enough time prior to your wedding date or event to receive the Goods and have time for alterations, which may be necessary.  You further agree that we cannot be held responsible in the case that you are unsatisfied with your Goods in any way and you need to purchase something else at a higher price.

 

10. Delivery Time frame and Cost
We delivery anywhere in Australia and to most international countries.  Please check if we deliver to your location prior to placing your order.  Delivery cost:
Domestic delivery: $30.00 – Approx. 2-10 working days, depending on your location;
International Delivery: $100.00 - Approx. 5-15 working days, depending on your location.
Please note that any additional import charges/shipping and handling fees will be paid by you.
All deliveries include tracking, insurance and signature on delivery.

Any delivery times made known to you are estimates only. You will be advised by me should the time be expected to exceed this estimate. You agree that I will not be liable for any late delivery and I will not be liable for any loss, damage or delay occasioned to you or any other person(s) arising from late delivery.

11. Changing Your Mind
You agree that we are not obliged to provide you with a refund for change of mind and you agree that we will retain the Restocking Fee if we accept your return.  Acceptance by us to accept returns, should be in writing prior to any return to our showroom, for any reason.  Any postage costs, including import charges, if applicable, for the return of goods is to be paid by you.

12. Damaged Delivery
You agree and acknowledge that the Goods are sent to you using registered mail with Australia Post or via Courier, using Couriers Please (www.couriersplease.com.au). We will provide you with the registered post tracking number once we post the Goods or once the Goods are picked up by Courier.

We take photographs of all Goods prior to posting to you and have records of the condition of the Goods at the time of postage. We will not be responsible for any damage to the Goods, which occur during the transit period when they are in the possession of Australia Post staff. Any claims made for damage will need to be made through Australia Post. We will assist you in these claims by providing you with the photographs of the Goods taken by me prior to postage.

13. Return Policy
Please choose carefully as we do not offer exchange or refund on Orders, unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.  If under any circumstance it is agreed in writing by Unique Bridal Collection that a refund will be given for any reason, you agree that we have 12 (twelve) months from date of return of Goods to refund you the purchase price of the Goods only, excluding any shipping charges, import charges, handling fees and delivery charges within Australia.  By returning the goods for any reason, you agree and acknowledge that a Restocking Fee of 50 per cent of the purchase price of the Goods is charged. You agree that the Restocking Fee is a pre-determination of the liquidated damages that would flow to me as a result of your return of the Order and represents the cost to me for restocking of the Goods in order to resell them.  You agree that you will let us know within 5 (five) days from date of receipt of your Goods whether you intend to return the Goods.  If I don’t hear back from you within this timeframe, we will assume that you are satisfied with your purchase.

 

14. Retention of Title
We will retain the Goods until such time as the whole of the Purchase Price has been received in cleared funds by us.

15. Force Majeure
We shall not be liable for failure to perform our obligations resulting directly or indirectly from or contributed to by acts of God; acts of you, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labour, fuel or supplies; or other circumstances beyond my reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. I may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which I deem fair and reasonable. In no event shall I be liable for special or consequential damages for any delay for any cause.

16. Indemnity
Notwithstanding the provisions of clause 7, you place no reliance on the dressmaker’s skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials. You will defend, indemnify and hold harmless me, my successors, assigns and subsidiaries from and against all costs (including solicitor's fees), damages and liabilities resulting from actual or alleged claims asserted or any penalties proposed or assessed against me for any alleged violation of any federal, state or local law, rule, regulation or standard, by reason of or in connection with any use of the Goods delivered by me.

17. Exclusion of Warranties and Limitation of Liability
Except as may be set out in these terms and conditions and the Invoice, I make no express warranties or representations in relation to the Goods or its delivery. To the full extent permitted by law I exclude all implied warranties and conditions under statute or general law as to merchantability, description, quality, suitability, fitness for purpose or otherwise.

I will not be liable for loss of profit, indirect, consequential, or incidental loss, damage or injury in connection with the Goods. However, my goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We note that we undertake Quality Control of the following elements of the Goods:
o Fabrics;
o Beading;
o Zippers;
o Straps;
o Trains and;
o Closures.

The provisions upon which you may make a claim under this warranty for defects are in accordance with these terms and conditions.

Nothing in this document will prevent you from exercising any rights which you may have under the Competition and Consumer Act, 2010 or any other law which cannot by law be excluded or modified by agreement.

18. General
No waiver by us of any default, breach or repudiation by you will affect my rights in respect of any further or continuing default, breach or repudiation. These terms and conditions supersede and replace any arrangements, representations, agreements or understandings made or existing between you and me and (except as otherwise may be agreed in writing) constitute the entire agreement relating to the supply of the Goods. If there are any inconsistencies between these terms and conditions and any information contained on my website, the provisions in these terms and conditions shall prevail. These terms and conditions will be construed in accordance with the laws of New South Wales.

 
 
 
 
 
 
 

© 2019 by Unique Bridal Collection.

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